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Terms and Conditions, Refund, and Cancellation Policy

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1. Introduction

Welcome to Cuts N' Carvings. By using our website or purchasing our products, you agree to comply with and be bound by the following terms and conditions. These terms govern your access to and use of our services, including all orders for our seafood, chicken, and beef products.

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2. Eligibility

Anyone can purchase products from Cuts N' Carvings, regardless of age. By placing an order, you agree to comply with our terms and conditions and confirm that the information you provide is accurate and complete.

 

3. Product Information

  • Product Description: We strive to provide accurate descriptions of our products. However, due to the nature of fresh meat products, slight variations in weight, color, and appearance may occur.

  • Pricing: All prices listed are in Kenyan Shillings (KES) and are subject to change without notice. The price you pay will be the price displayed on our website and socials at the time of purchase.

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4. Orders

  • Order Confirmation: Once you place an order, you will receive a confirmation email summarizing your purchase. Please review this email carefully and contact us immediately if any details are incorrect.

  • Order Processing: Orders are processed daily, and delivery is typically made within 24-48 hours within Nairobi, Kenya. Orders placed after business hours or on public holidays will be processed the next business day.

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5. Payment

  • Payment Methods: We accept payment via M-Pesa, Cash on Delivery, and Card Payments.  Payment must be made in full before the order is processed.

  • Payment Security: We use secure payment gateways to protect your payment information. We do not store credit card details on our servers.

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6. Delivery

  • Delivery Area: We currently offer delivery within Nairobi, Kenya. Delivery to other regions may be arranged upon request and may incur additional charges.

  • Delivery Charges: Delivery fees will be based on your location and order size.

  • Delivery Times: While we strive to deliver within the estimated time frames, delays may occur due to factors beyond our control. Cuts N' Carvings is not responsible for delivery delays.

  • Delivery Issues: If you encounter any issues with your delivery, such as missing items or damage, please contact us within 2 hours of receipt. Failure to notify us within this time frame may affect your eligibility for a refund or replacement.

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7. Quality Assurance

We take pride in delivering fresh, high-quality products. However, if you receive an item that does not meet your expectations, please refer to our Refund and Cancellation Policy.

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8. Refund Policy

  • Eligibility: Refunds are available under the following conditions:

    • The product was damaged upon delivery.

    • The product received was incorrect or did not match the order.

    • The product did not meet our quality standards (e.g., freshness, taste).

  • Requesting a Refund: To request a refund, please contact us within 2 hours of receiving your order with your order number, a description of the issue, and photographic evidence if applicable.

  • Refund Process: Upon approval, refunds will be processed within 5-7 business days. Refunds will be issued via the original payment method.

  • Non-Refundable Items: Perishable items that have been opened, partially consumed, or improperly stored are not eligible for refunds.

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9. Cancellation Policy

  • Order Cancellations: If you wish to cancel your order, please contact us immediately. Orders can only be canceled if they have not yet been processed for delivery. Once the order is in transit, cancellations will not be accepted.

  • Cancellation Charges: A cancellation fee may apply if the order is canceled after it has been processed but before delivery.

  • Changes to Orders: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate changes; however, changes cannot be guaranteed.

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10. Liability

Cuts N' Carvings is not liable for any indirect, incidental, or consequential damages resulting from the purchase or consumption of our products. Our liability is limited to the value of the products purchased.

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11. Privacy Policy

Your privacy is important to us. We collect and store personal information per our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

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12. Governing Law

These terms and conditions are governed by the laws of Kenya. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.

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13. Contact Information

For any questions or concerns regarding these terms and conditions, or for assistance with your order, please contact us:

By purchasing from Cuts N' Carvings, you agree to these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice.

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